How Can Our Long Island City Hotel Staff Help You?


Check-In and Check-Out

Check-in time at the Paper Factory Hotel is 3pm and check-out is 11am. If possible, we will happily accommodate requests for early check-in or late check-out, for those who can’t get enough.

At Your Service

Welcome to your home away from home. As your hosts, we are at your service 24 hours a day and dedicated to ensuring your stay with us is superb. We are a well-connected team with expert knowledge and exclusive access to a wide array of world-class diversions throughout New York City and beyond.

Whether you want a table at the hottest new restaurant, a private car to the airport, a secretary, dentist, translator or even a hit-maker, we’re here to make it happen.

We are ready to assist you with:

Airline schedules & reservations
Audio-visual & event management for corporate events and meetings
Automobile rental, car service & taxis
Notary Public
Packages & messages
Religious services
Restaurant recommendations & reservations
Shopping information both in Manhattan and Queens, NY
Sightseeing tours
Translation services

Exclusive access to New York City’s cultural, recreational & dining attractions:

Resources for guided architectural and landmark tours
Access to smaller and unusual music and entertainment experiences
One-on-one visits to film and music productions
Resources to bicycle and walking tours of NYC

Business Services

Designed to cater to the modern business traveler connected to the worlds of design, music, fashion and entertainment, Paper Factory Hotel offers a suite of customizable services to get the job done. Whether hosting a meeting catered by our in-house restaurant, Mundo or a creative brainstorm, Paper Factory Hotel can meet any demand with agility and initiative.

Wireless Internet access throughout the hotel, including the restaurant, lobby, co-working spaces and all common areas
Computer, printers and fax machines available
Full shipping and messenger services
Full printing services


Our guests receive access to our 24 Hour Wellness Center, which is located on the second floor of the hotel complete with towel service, yoga mats, cardio, and free weight equipment.


Our housekeeping staff takes meticulous care of every detail in the hotel and ensures that your suite is nothing short of pristine. They will refresh your suite every day of your stay between 9am and 5:30pm. We also have night service from 4pm to 11pm. If you would like this service at a particular time, please let us know by phone and we will do our best to accommodate your schedule. In addition, should you require a toothbrush, toothpaste, razor, shaving cream, extra towels, or pillows, please do not hesitate to ask.

Laundry Service

A laundry valet bag and itemized ticket are located in the room for your use. You are welcome to drop your garments at the host desk or call us to retrieve them.

ADA Accessibility

ADA accessible rooms and amenities
Assistive TTY services
Elevator access throughout

Additional Services

A information packet is available to guests at the Front Desk that includes local businesses, health centers and shopping centers, if guests have a need that goes beyond our amenities.


There are different parking options if you are driving to the Paper Factory Hotel. There are stringent regulations on the local streets surrounding our location. As alternatives, we suggest local public garages.

These include:

IZ Parking – 40th Road and Northern Boulevard, Long Island City, NY 11101. Head southwest out of the hotel to 36th Street toward Northern Boulevard. Turn right onto Northern Boulevard. Parking garage is on the left side. Approx. 10 minute walk. Hours; Open 24 hours.

Alliance Parking Services – 41-23 Crescent Street, Long Island City, NY 11101. Head southwest on 36th Street toward Northern Blvd. Turn right at the first cross street onto Northern Blvd. Turn right onto 40th Avenue. Turn left onto 25th Street/Crescent Street. Parking garage is on the left side. Approx. 15 minute walk. Hours; Opens at 12 AM.

Fine Dining and Libations

If you are looking for options beyond our cafe and in-house restaurant, Long Island City and Astoria have become a bastion of world-class cuisine, ethnic favorites and chic eateries. Some suggestions:

Sanfords (30-13 Broadway, Astoria, NY 11106) – Well prepared New American comfort food, in a casual trendy environment.
LIC Market (21-52 44th Drive, Long Island City, NY, 11101) – Serving American and International Breakfast, Lunch & Dinner entrees, Natural wines and robust coffee.
Blend on the Water (4540 Center Blvd. Long Island City, NY 11109) – Latin fusion menu with exquisite views of the Long Island City waterfront.
Tournesol (50-12 Vernon Blvd, LIC, NY 11101) – Quaint French Bistro.
Tuk Tuk (49-06 Vernon Boulevard, LIC, NY 11101) – Contemporary Thai cuisine
sLice – (48-11 Vernon Boulevard, LIC, NY 11101) – Classic New York Pizzeria

Local Bars (Late night drinks)

Corner Bistro
Dutch Kills
Sunswick 35/35
Veronica’s Bar